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Terms and Conditions

Thank you for visiting the website of www.fingerbowl.in

About Us

          fingerbowl.in website is an internet based Restaurant price guide, food pre-order and table reservation platform owned and operated by Happy Hours Online Services, a company incorporated under the laws of India, with its registered office at Vivekananda Nagar, Madhapur, Hyderabad- 500081.

fingerbowls' advice to customers is to choose restaurants they are aware of and whose service they are comfortable with.

fingerbowl Responsibilities include:

  • Issuing a valid Booking Reference number and Invoice with Order Summary
  • Providing refund and support in the event of cancellation
  • Providing customer support and information in case of any inconvenience

fingerbowl Responsibilities do NOT include:

  • If customer reaches the restaurant beyond the scheduled and grace time allowed. In this case table allocation and food will be served according to the business hours and customer floating at the restaurants by mutual understanding of restaurant staff and customer.
  • The restaurant's food quality, services etc. Not being up to the customer's expectation.
  • The restaurant canceling the booking due to unavoidable reasons. (We will try to arrange best alternate dining experience.)
  • The car/bike parked of customer getting lost/stolen/damaged at the restaurant premises.

Use of the Website

          As a condition of your use of this Website, you warrant that you are at least 18 years of age, you possess the legal authority to create a binding legal obligation, you will use this Website in accordance with this Agreement, you will only use this Website to make legitimate reservations and bookings for you or for another person who is at least 18 years of age and for whom you are legally authorized to act, all information supplied by you on this Website is true, accurate, current and complete, and you are a resident of India. We retain the right at our sole discretion to deny access to anyone to this Website and the services we offer, at any time and for any reason, including, but not limited to, for violation of this Agreement.

Prohibited Activities/Proprietary Rights

          The content and information on this Website (including, but not limited to, food menu, price, availability of food items and table), as well as the infrastructure used to provide such content and information, is proprietary to us or our vendors and service providers. fingerbowl may provide the User with content such as price details, calendar events, sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks or other intellectual property rights and laws. The User may use this material only as expressly authorized by fingerbowl and shall not copy, transmit or create derivative works of such material without express authorization from fingerbowl.

          The User acknowledges and agrees that they shall not upload, post, reproduce or distribute any content on or through the Website that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed on or through the Website with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the User to personal liability or criminal prosecution.

Prohibition Against Unlawful Use

          As a condition of the use of the Website, the User warrants that they will not use the Website for any purpose that is unlawful or illegal under any law for the time being in force within or outside India or prohibited by this Agreement and/or the Terms of Services including both specific and implied. In addition, the Website shall not be used in any manner, which could damage, disable, overburden or impair it or interfere with any other party's use and/or enjoyment of the Website. The User shall refrain from obtaining or attempting to obtain any materials or information through any means not intentionally made available or provided for or through the Website.

Registration, User Account, Password, and Security:

          You will receive a password and account details upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. In event of any unauthorized usage of the account details, users have to immediately inform fingerbowl.in as the liability of any loss or damage of details is of the customer. The company its employees or its associates will not be responsible for any losses arising from its breach of secrecy of its username and password. You must provide true, accurate and complete information while registering or for any other purpose when prompted to do so on the website. If you provide any information that is untrue, inaccurate, not current or incomplete or not in accordance with the agreement, the company has the right to suspend or terminate or block your access to the website in any manner whatsoever.

Information About You And Your Visits To Our Site

          We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Trademarks

          The trademarks, names, logos and service marks displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.

Links to Third-Party Sites

          This Website may contain hyperlinks to websites operated by parties other than fingerbowl. Such hyperlinks are provided for your reference and convenience only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. Further, it is up to you to take precautions to ensure that whatever links you select or software you download (whether from this Website or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators. Use or reliance on any external links and the content thereon provided is at your own risk.

Warranties

          Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Disclaimer of Liability

          The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of nonperformance or interruption, or termination thereof.

Prices and Best Price Guarantee

          The prices on our site are exactly same that are applicable when you dine-in at restaurant. Sometimes we offer discounted rates that are exclusively for fingerbowl customers and All prices shown on the fingerbowl.in website are including all taxes.

Free of Charge

          Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the table booking and food pre-order.

Cancellation

          By making a reservation with a restaurant, you accept and agree to the relevant cancellation and no-show policy of that restaurant. The general cancellation and no-show policy of each restaurant is made available on our website on the restaurant profile information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancellation or change.

          If you wish to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the restaurant's cancellation, prepayment and no-show policy or not be entitled to any repayment of any (prepaid amount. We recommend that you read the cancellation, prepayment and no-show policy of the restaurant carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation in case of group bookings.

Cancellation Policy

By making a reservation with a restaurant, you accept and agree to the cancellation and no-show policy of the fingerbowl.

Cancellation terms: If user cancels the reservation prior to the scheduled time. Then, a cancellation charges will apply.

No show up: If user does not turn up on the scheduled time until allowed grace period to restaurant we will treat it as No Show up.

Cancellation charges:

  • If user cancels the order a day before reserved scheduled time then transaction charges will apply.
  • If user cancels the reservation prior to the 10 minutes of the scheduled time then, 30% of the total bill amount will be charged.
  • If user cancels the reservation within the 10 minutes of the scheduled time then, No amount will be refunded.
  • If user does not show up total bill amount will be charged.

Group Booking:

  • Minimum of 10 people will be treated as group booking.
  • Group bookings have to be made one day (latest by 7pm) prior to the scheduled date.
  • fingerbowl is not responsible for any service delays for Group Bookings unlike the other pre-order fingerbowl services.

Miscellaneous

  • If any error occur during booking process and banking transactions time from customer end due to power failure, Internet issue etc. the amount will be refunded in 10 business working days.
  • Restaurants allow a grace time of 20 minutes beyond your scheduled table booking time for honoring the pre-order booking from fingerbowl. If any extra time it is customer responsibility to inform restaurant staff using in-app chat or call option about the delay. The table and food will be served by the restaurant considering the business hours and time of the day. Please be patient to get your turn and co-operate with the restaurant staff.
  • Use the In-app Map feature to get the directions and time to reach the restaurant for your convenience and this will also help the restaurant staff to check where you are exactly and at what time you will be visiting the restaurant so that they start preparing food and serve you hot and immediately without any further delays. We will provide an alert or a notification to tap the Map feature 1 hour before your scheduled dine-in time.

Modifications & Refunds

          fingerbowl doesn't support changes and modifications to online bookings once they're made.

          The restaurant staff can't make changes to or process refunds for these table booking and pre-order services. However, use the in-app chat and call option to speak to restaurant staff for any reservation changes or modifications to the pre-order food items and get confirmations by mutual understanding with restaurant staff.

          The change of request should absolutely be agreed by restaurants staff to process your final request. Sometimes restaurants may not change requested order considering availability of food items and time of business hours.

          The cost of the new food item(s) should be equal or more than the amount you have paid for the pre-order. This might also mean that you will have to give the chef a little bit of time to prepare the new food item(s) requested as these were not pre-booked.

          We take at least 7 to 10 working days to process refunds for bookings cancelled online.Your bank may debit its own separate charges from refunds made to your credit card or bank account.

Communication Policy

  • By accepting the terms and conditions the customer accepts that fingerbowl may send the alerts to the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer. The customer acknowledges that the alerts will be received only if the mobile phone is in 'On' mode to receive the SMS. If the mobile phone is in 'Off' mode then the customer may not get / get after delay any alerts sent during such period.
  • fingerbowl will make best efforts to provide the service and it shall be deemed that the customer shall have received the information sent from fingerbowl as an alert on the mobile phone number provided during the course of table booking and fingerbowl shall not be under any obligation to confirm the authenticity of the person(s) receiving the alert. The customer cannot hold fingerbowl liable for non-availability of the service in any manner whatsoever.
  • The customer acknowledges that the SMS service provided by fingerbowl is an additional facility provided for the customer's convenience and that it may be susceptible to error, omission and/ or inaccuracy. In the event the customer observes any error in the information provided in the alert, fingerbowl shall be immediately informed about the same by the customer and fingerbowl will make best possible efforts to rectify the error as early as possible. The customer shall not hold fingerbowl liable for any loss, damages, claim, expense including legal cost that may be incurred/ suffered by the customer on account of the SMS facility.
  • The customer acknowledges that the clarity, readability, accuracy, and promptness of providing the service depend on many factors including the infrastructure, connectivity of the service provider. fingerbowl shall not be responsible for any non-delivery, delayed delivery or distortion of the alert in any way whatsoever.
  • The customer agrees to indemnify and hold harmless fingerbowl and the SMS service provider including its officials from any damages, claims, demands, proceedings, loss, cost, charges and expenses whatsoever including legal charges and attorney fees which fingerbowl and the SMS service provider may at any time incur, sustain, suffer or be put to as a consequence of or arising out of
              (i) misuse, improper or fraudulent information provided by the customer,
              (ii) the customer providing incorrect number or providing a number that belongs to that of an unrelated third party, and/or
              (iii) the customer receiving any message relating to the reservation number, pre-order food items summary information, booking confirmation, modification to a booking, cancellation of booking, change in dine-in schedule, delay, and/or rescheduling from fingerbowl and/or the SMS service provider.
  • By accepting the terms and conditions the customer acknowledges and agrees that fingerbowl may call the mobile phone number provided by the customer while registering for the service or to any such number replaced and informed by the customer, for the purpose of collecting feedback from the customer regarding their fine dining experience, the restaurant facilities and/or services of the restaurant.
  • Grievances and claims related to the table reservation and pre-order booking should be reported to fingerbowl support team within 10 days of your scheduled table booking dine-in date.

Modifications of Terms

          fingerbowl reserves the right to change the terms, conditions and notices under which the Services are offered through the Website, including but not limited to the charges for the Services provided through the Website. The User shall be responsible for regularly reviewing these terms and conditions.

Termination/Access Restriction

          fingerbowl reserves the right, in its sole discretion, to terminate the access to the website and the related services or any portion thereof at any time, without notice.

Conflict of terms

          If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.

Severability

          Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable Laws

          This agreement and each Terms of Service shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation (including non-contractual disputes or claims) hereto shall be subject to the exclusive jurisdiction of the courts of Hyderabad.

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